What is always included in a stay?
- Lots of love and attention
- 24/7 care
- 2-3 meals per day as instructed by their owners
- Water freshened throughout the day
- Purrfectly snuggly bedding
- Soothing music throughout the day and night
- Report Card when checking-out
CAT À LA CARTE SERVICES
Create your pet’s dream staycation with our a La Carte menu! These options allow you to fully customize your pet’s stay. Whether they prefer indulging in a tasty treat, partaking in an exciting activity, or BOTH, your pet’s stay can be built to fit their unique personality!
Overnight Stay Reservation Deposits
All Overnight Stay reservations at Red Dog require a valid credit card kept on file and a 50% deposit at the time of booking. This deposit will be applied to the total cost of your pet’s overnight stay and is fully refundable if the appointment is canceled or rescheduled no less than 24 hours prior to the arrival date.
*Please note a 72 hour cancellation policy applies, during our select Peak Period dates*.
SENIOR PETS
The happiness of all of our pet guests is our number one priority. In order to ensure that all of our guests are comfortable during their stay, we take extra precautionary measures before approving a senior pet for an overnight stay. To get started with the reservation process, we ask that all pets 10 years of age or older, complete a yearly Senior Pet Questionnaire. Please send the completed questionnaire to your preferred location’s email address listed on their location page.
Upon receipt of your completed Senior Pet Questionnaire, a member of our team may reach out by phone to discuss your pet’s stay. In some instances, we may want to meet your pet or we may request additional medical information before confirming their overnight stay with us, in order to make sure that Red Dog is the best fit for your older pup.
Senior Pet Reminders:
- At the discretion of Red Dog, some Senior Pets (dogs specifically) may be required to stay in one of our Standard Suite accommodations
- A daily Special Services Charge may be added to a pet’s stay if care instructions are outside of Red Dog’s daily routine
- Red Dog is unable to administer injections of any kind.
EXTENDED STAYS (14+ Nights)
An Overnight Stay at Red Dog for a duration of fourteen (14) nights or more is considered an Extended Stay. Longer Stays require additional details, to ensure that the guest’s physical health and mental well-being are being carefully monitored for the entirety of the extended stay.
Requirements of an Extended Stay:
- Active credit card must be kept on file
- Minimum of one (1) a la carte activity added on to each day to help maintain the pet’s physical and mental health
- Two emergency contacts on file (one must be local to the area)
- Approval by a member of our Care Team prior to drop-off
As required for all Overnight Stay reservations, a 50% deposit of the reservation estimate is required at the time of booking. All approved extended stays will be required to pay an additional 25% of the total reservation estimate upon check-in with the remaining balance for the stay due upon pick-up. For any reservation extensions of seven (7) nights or more, full payment will be due at the time of the requested extension. Please note that altering existing reservations cannot always be guaranteed, but we will do everything we can to accommodate changes.