overnight stay policies

Reservations & Check-In Policies

  • New Clients should allow 20 minutes for first time check-in, so that our Customer Service Representatives are able to accurately record all feeding and care instructions.
  • Check-In is available from opening until 30 minutes prior to our lobby closing. All check-ins within 30 minutes prior to our lobby closing will be subject to a late check-in charge of $25.
  • Any overnight reservation during our Holiday Peak Periods will require a 25% deposit before your reservation can be confirmed.
  • Full payment is always due at the time of departure; no exceptions.
  • We do not offer early check-in options for overnight stays at this time.
  • Larger room types are available for those who would like their family members (of the same species) to stay together. We offer a 20% discount for the second and third guests staying together in the same overnight accommodation. Specific room requests are honored on a space available basis and cannot be guaranteed.
  • Multiple Family Member Discounts are only applied to pets that live in the same household who stay in the same room during their stay.
  • When your pet stays with Red Dog for 10 Consecutive overnights, you will receive the 11th night free!
  • Our front lobby is closed to our clients during certain holidays and we will be unable to check-in or check-out pets on these days.

Check-Out Policies

  • Check-out times are from opening until 1pm. Guests checking out between 1pm and our lobby closing time will be charged 50% of the nightly rate.
  • If your pet is participating in Lodge & Play or a Grooming appointment on the last day of their stay you will not be charged for the final day.
  • All clients should allow at least 15 minutes for check-out.
  • Pet Guests not picked up before our lobby closing time will incur the same nightly room rate for each unscheduled night’s stay.
  • If you are going to extend your pet’s stay, please notify us as soon as possible, but no later than two hours before closing.

Cancellation Policy

We request that the cancellation of a reservation for any service is requested at least 24 hours in advance of the pet’s scheduled arrival to Red Dog.