Frequently Asked Questions
Hours, Reservations & Cancellations
How do I make a reservation?
Reservations can be made at anytime!
- Clicking any of the make a reservation buttons throughout the site
- Calling 617-546-5900 and speaking with a member of our front desk team
- Stopping by Red Dog in person during our open lobby hours
What are the hours of operation at Red Dog North Station?
Safety is our top priority at Red Dog and we are proud to provide our pet guests with a resort that is staffed with Pet Care Specialists 24 hours a day, 7 days a week.
Red Dog at North Station Lobby Hours of Operation:
*Please note our hours and availability may vary around observed holidays.
What if I need to cancel my pet's reservation?
We request a 24-hour cancellation notice for all daycare and grooming appointments at Red Dog at North Station.
What do I need to make a reservation at Red Dog?
Please login and make a reservation. You can also email or give us a call! We are always happy to help!
Can someone other than myself pick up my pet?
Yes, anyone is able to pick up your pet from Red Dog. We ask that the expected person’s name be noted in your account and must present a valid ID to us upon arrival.
Tours & What to Bring
Can I take a tour of Red Dog at North Station?
Absolutely! We encourage all of our clients to take a tour of Red Dog to see the resort for themselves! Taking a tour will give you the opportunity to see exactly what your pup’s day will look like when they spend the day with us at Red Dog at North Station. Tours are given by appointment only Monday-Friday. Please email us or give us a call to schedule your tour prior to your arrival to Red Dog.
To ensure the safety of all of our guests, we ask that your dog or cat stays home when joining us for a tour.
What vaccinations does my dog need?
All doggie guests are required to show proof of current Rabies (both one year and three-year vaccination are accepted), Distemper (both one year and three-year vaccination are accepted) and Bordetella vaccines (every six months). These vaccinations are required for all services within both the Red Dog Resort & Spa.
Why does Red Dog require the Bordetella (Kennel Cough) vaccination every six months?
At Red Dog, we look forward to continuing the highest possible standards within our resorts and as such have made the following changes to our vaccination requirements. In order to protect all of our pet guests, Red Dog Pet Resort and Spa will now require the Bordetella vaccination be given every 6 months for all dogs visiting the resort.
The Bordetella “kennel cough” vaccine, does not fully protect against the condition, however significant reduction in the spread and severity of the symptoms are seen with a biannual vaccination. All dogs who attend daycare, overnight resorts, rescues or those that frequent dog parks are considered ‘high risk’ for this condition. Symptoms of Bordetella “Kennel Cough” can range from a dry, hacking cough and quickly worsen to pneumonia.
Please contact Boston Animal Hospital at (617)427-2210 for this fast and simple oral vaccination to be administered to your dog.
How should I pack my pet's medication?
Doggie Daycare, Day Stay and Unspayed/Unneutered Guests
What is the difference between daycare and day stay?
Day Stay is a great alternative option for pet guests that are not a good match for Doggie Daycare. Dogs that do not pass the Daycare evaluation will be placed into Day Stay instead.
Some of the factors that may require Day Stay for your dog:
- Dogs that do not pass the Daycare Evaluation
- Aggressive dogs that do not play well with other dogs
- Decreased mobility issues
- Unneutered males and unspayed females over 6 months
- Shy or uncomfortable dogs in group settings
Can unneutered or unspayed dogs over seven months of age attend daycare?
All dogs over the age of seven months must be spayed or neutered in order to participate in Red Dog’s daycare program. However, we do offer fun alternatives at our other Boston location, located at 274 Southampton Street. Day Stay is a great option for dogs over seven months of age that are not neutered or spayed!
What is the difference between a Basic Bath & Brush, a Bath Brush & Nails and a Complete Groom with Haircut?
Red Dog Basic Bath & Brush
Red Dog Basic Bath & Brush For dogs who are bathed often! Cleansing bubble bath, fluff-dry, brush out and ear cleaning that will leave your dog feeling fresh and clean. Ideal for dogs who are heading home from an overnight stay at Red Dog
Red Dog Bath, Brush & Nails
Red Dog Bath, Brush & Nails Deep cleansing massage bubble bath with a moisturizing shampoo, fluff-dry and thorough brush out, nail trim and ear cleaning. This service does not include a haircut. Ask about upgrading to our Deluxe Bath & Brush Package at a discounted rate!
Red Dog Complete Groom & Haircut
Therapeutic bath, fluff-dry, thorough brush out, nail trim and ear cleaning. This service includes a face, feet, sanitary or full-body haircut. Ask about our special shampoo treatments and add-ons!
Do I have to make an appointment for a nail trim or nail grind?
What happens if I need my dog completed by a specific time?
How much will my pet's grooming appointment cost?
All Spa Service prices are based on breed, coat condition, approximate weight, and behavior of your pet during their grooming appointment and are determined by your groomer. Please give us a call to schedule a time to meet with our Salon & Spa Team and to receive a free estimate.