FAQs

WHAT IF I NEED TO CANCEL MY PET'S GROOMING RESERVATION?

GROOMING CANCELLATION POLICY

Red Dog Pet Resort & Spa has a 24 hour cancellation policy for all grooming appointments. Cancellations or clients who reschedule their appointments within 24 hours of their appointment time will forfeit their $50 deposit made at the time of booking. This forfeited deposit will not be applied to future bookings.

GROOMING NO SHOW POLICY

Any grooming appointment that does not cancel or arrive within 15 minutes of the scheduled appointment time will be charged a ‘No Show Fee’ of $50. This fee, along with the $50 deposit made at the time of booking will be charged to the credit card kept on file. The total of $100 is non-refundable and will not be credited towards future bookings. If a client does not cancel or show for two or more appointments, a 100% deposit will be required for future bookings. Red Dog reserves the right to refuse service at any time due to cancelled or missed appointments.

WHAT IF I NEED TO CANCEL MY PET'S OVERNIGHT STAY RESERVATION?

PEAK PERIOD CANCELLATION POLICY

Red Dog Pet Resort & Spa has a 72 hour cancellation policy for any Overnight Stay reservations booked during our Peak Periods. Deposits are 100% refundable if the reservation is cancelled at least 72 hours prior to your pet’s scheduled check-in date. All cancellations received within 72 hours of your pet’s arrival will be forfeited. Please reference your preferred location’s main page for a list of our Peak Period dates.

 

NON-PEAK PERIOD CANCELLATION POLICY

Red Dog Pet Resort & Spa has a 24 hour cancellation policy for any Overnight Stay reservation outside of our Peak Period dates. Deposits are 100% refundable if the reservation is cancelled at least 24 hours prior to your pet’s scheduled check-in date. Cancellations within 24 hours of their arrival date will forfeit their 50% deposit made at the time of booking. 
 
Any forfeited deposit cannot be applied to future stays or services at Red Dog.
When is the last time I can check in my pet for overnight accommodations?

All pet guests must be checked into Red Dog no later than 6:30pm Monday-Friday and 3:30pm on Saturdays and Sundays. Any check-ins later than these listed times will be subject to a $25 Late Check-In Charge.

Can someone other than myself pick up my pet?

Yes, anyone is able to pick up your pet from Red Dog. We ask that the expected person’s name be noted in your account and must present a valid ID to us upon arrival.

Can I take a tour of the resort?

Absolutely! We encourage all of our clients to take a tour of Red Dog to see the resort for themselves!  Taking a tour will give you the opportunity to choose your pet’s room type and see exactly what their day will look like when they stay over with us at Red Dog. Tours are given by appointment only Monday-Saturday. Please email us or give us a call to schedule your tour prior to your arrival to Red Dog.

To ensure the safety of all of our guests, we ask that your dog or cat stays home when joining us for a tour.

What do I bring with my pet when I check them in?

When checking-in to Red Dog, we ask that you please bring a flat buckle collar if your dog is participating in Lodge & Play (at an additional cost). No adjustable collars, please! If your dog is not participating in Lodge & Play, your collar and leash will be returned to you when you check-in. Please make sure to bring the collar and leash back with you for pickup.

You may also bring two toys and treats. All belongings should be marked with the guest’s first and last name. Some toys and treats may need prior approval from the Red Dog team during check-in.

Please leave any blankets or bedding home, as we provide guests with a blanket upon request. Premium bedding can be adding to any stay for an additional charge. 

All medication must be in the original container with the guest’s first and last name listed. Red Dog will administer the medication as it is directed on the original container. If the directions differ from what is listed, please bring a note from your veterinarian with the updated instructions for the medication.

Please note there will be an additional charge for administering all medications.

How should I pack my pet's medication?

All medication must be in the original container with the guest’s first and last name listed. Red Dog will administer the medication as it is directed on the original container. If the directions differ from what is listed, please bring a note from your veterinarian with the updated instructions for the medication.

What is the difference between daycare and day stay?

Our Doggie Daycare program is where dogs are grouped by activity level and interaction with other dogs, to play in our indoor/outdoor play areas. All dogs are required to complete an evaluation before being placed in a play group.

Day Stay is a great alternative option for pet guests that are not a good match for Doggie Daycare. Dogs that do not pass the Daycare evaluation will be placed into Day Stay instead.

Some of the factors that may require Day Stay for your dog:

  • Dogs that do not pass the Daycare Evaluation
  • Aggressive dogs that do not play well with other dogs
  • Decreased mobility issues
  • Unneutered males and unspayed females over 6 months
  • Shy or uncomfortable dogs in group settings

 

Can unneutered or unspayed dogs over six months of age attend daycare?
We require all dogs seven (7) months and older to be spayed or neutered in order to participate in our doggie daycare program. 

Red Dog understands that the age at which unaltered/intact dogs begin to display behavior changes as they develop and mature into adulthood varies. For this reason, Red Dog may allow unaltered/intact dogs over the age of (7) months in our daycare program. Having unaltered guests in daycare not only risks pregnancy but also increases the risk of injury. This is due to guests projecting different hormones and behaviors that may alter the dynamic of how dogs interact with one another, affecting the overall safety of our playgroups.

We respect your decision to keep your dog unaltered/intact. Red Dog will require a note from your veterinarian stating when your pet is expected to be spayed or neutered, in order to participate in our daycare program. Red Dog may remove dogs from daycare at Red Dog’s sole discretion if at any point there is a concern or behavior issue due to your pet remaining unaltered/intact, with or without a note attained from your veterinarian.

To ensure a safe environment for all guests participating in our daycare program, Red Dog will not accept unaltered/intact guests over the age of (14) fourteen months.

What is always included in an overnight stay for my dog?
  • Lots of love and attention
  • 24/7 care
  • 2-3 meals per day as instructed by their owners
  • Water freshened throughout the day
  • 4 potty breaks outside each day
  • Raised bedding with optional blanket
  • Our standard suites provide television and music for your dog’s enjoyment
  • All guests receive a report card when checking-out from Red Dog
What is always included in an overnight stay for my cat?
  • Lots of love and attention
  • 24/7 care
  • 2-3 meals per day as instructed by their owners
  • Water freshened throughout the day
  • Purrfectly snuggly bedding
  • Soothing music throughout the day and night
  • Report Card when checking-out
Do you groom cats?

A select few of our locations offer cat grooming services. Please contact us for availability.

May I schedule a grooming appointment for my dog even if he/she is not staying in the resort?

Any dog can be groomed whether or not they are staying over with us at Red Dog. Please call us to make an appointment or login into your pet portal.

What happens if I need my dog completed by a specific time?

We always try our best to accommodate pickup time requests. Please be sure to let your groomer know if you need your pet ready to be picked up by a specific time to ensure that they are able to accommodate your request.

How much will my pet’s grooming appointment cost?

All Spa Service prices are based on breed, coat condition, approximate weight, and behavior of your pet during their grooming appointment and are determined by your groomer. Please give us a call to schedule a time to meet with our Salon & Spa Team and to receive a free estimate.

My dog just had surgery, can I make him a swimming appointment?

If your dog has any medical condition, injury or pre/post-operative needs, we’ll need a note from your veterinarian clearing your dog for activity. We highly encourage you to contact our onsite Pet Rehabilitation Center located at Boston Animal Hospital – https://bostonpetrehab.com/ for all of your pet’s post-op recovery needs.