Frequently Asked Questions

Hours, Reservations & Cancellations

How do I make a reservation?

Reservations can be made at anytime!

  • Clicking any of the make a reservation buttons throughout the site
  • Calling 617-546-5900 and speaking with a member of our front desk team
  • Stopping by Red Dog in person during our open lobby hours
What are the hours of operation at Red Dog North Station?

Safety is our top priority at Red Dog and we are proud to provide our pet guests with a resort that is staffed with Pet Care Specialists 24 hours a day, 7 days a week.

Red Dog at North Station Lobby Hours of Operation:

Monday – Friday 
7-10am
4-7pm
Saturdays
8am-10am
1pm-3pm
Sundays 
Closed

Please note that our lobby is closed on major holidays and we are not able to do check-ins or check-outs on these days (New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day).

Our lobby will close at 2pm on July 3rd, Thanksgiving Eve, Christmas Eve and New Year’s Eve.

What if I need to cancel my pet's reservation?

For all non-holiday periods during the year, we request a 24-hour cancellation notice for all day appointments and overnight reservations.

Red Dog Requires a 72-hour cancellation notice for Overnight Stay reservations made over our Holiday Peak Periods (link).

Red Dog also requests 24-hour notice for any grooming appointment cancellation.

What do I need to make a reservation?

Please login and make a reservation. All dogs will need the required vaccines (Rabies, Bordatella, & Distemper) to stay at Red Dog.

Red Dog also requires current vaccination documentation, which needs to be submitted to Red Dog at least 48hrs in advance for non-holiday stays and at least ten days in advance for holiday stays.

Can someone other than myself pick up my pet?

Yes, but the person must be noted in your account upon dropoff and must present a valid ID.

Tours & What to Bring

Can I take a tour of Red Dog at North Station?

Absolutely! We encourage all of our clients to take a tour of Red Dog to see for the resort for themselves!  Taking a tour will give you the opportunity to choose your pet’s room type and see exactly what their day will look like when they stay over with us at Red Dog. Tours are given 7 days a week during our open lobby hours.

To ensure the safety of all of our guests, we ask that your dog or cat stays home when joining us for a tour.

What vaccinations does my dog need?

All doggie guests are required to show proof of current Rabies (both one year and three-year vaccination are accepted), Distemper (yearly) and Bordetella vaccines (every six months).  These vaccinations are required for all services within both the Red Dog Resort & Spa.

Why does Red Dog require the Bordetella (Kennel Cough) vaccination every six months?

At Red Dog, we look forward to continuing the highest possible standards within our resorts and as such have made the following changes to our vaccination requirements. In order to protect all of our pet guests, Red Dog Pet Resort and Spa will now require the Bordetella vaccination be given every 6 months for all dogs visiting the resort.  

The Bordetella “kennel cough” vaccine, does not fully protect against the condition, however significant reduction in the spread and severity of the symptoms are seen with a biannual vaccination.  All dogs who attend daycare, overnight resorts, rescues or those that frequent dog parks are considered ‘high risk’ for this condition. Symptoms of Bordetella “Kennel Cough” can range from a dry, hacking cough and quickly worsen to pneumonia.

Please contact Boston Animal Hospital at (617)427-2210 for this fast and simple oral vaccination to be administered to your dog.

How should I pack my pet's medication?

All medication must be in the original container with the guest’s first and last name listed. Red Dog will administer the medication as it is directed on the original container. If the directions differ from what is listed, please bring a note from your veterinarian with the updated instructions for the medication.

Doggie Daycare, Day Stay and Unspayed/Unneutered Guests

What is the difference between daycare and day stay?

Our Doggie Daycare program is where dogs are grouped by activity level and interaction with other dogs, to play in our indoor/outdoor play areas. All dogs are required to complete an evaluation before being placed in a play group.

Day Stay is a great alternative option for pet guests that are not a good match for Doggie Daycare. Dogs that do not pass the Daycare evaluation will be placed into Day Stay instead.

Some of the factors that may require Day Stay for your dog:

  • Dogs that do not pass the Daycare Evaluation
  • Aggressive dogs that do not play well with other dogs
  • Decreased mobility issues
  • Unneutered males and unspayed females over 6 months
  • Shy or uncomfortable dogs in group settings
Can unneutered or unspayed dogs over six months of age attend daycare?

All dogs over the age of six months must be spayed or neutered in order to participate in Red Dog daycare. However, we do offer fun alternatives for dog’s who may go through this procedure later on. Day Stay is a great option for dogs over six months of age that are not neutered or spayed!

Grooming

What is the difference between a Basic Bath & Brush, a Bath Brush & Nails and a Complete Groom with Haircut?

Visit our Salon & Spa page for details on all of our services!

Red Dog Basic Bath & Brush

Red Dog Basic Bath & Brush For dogs who are bathed often! Cleansing bubble bath, fluff-dry, brush out and ear cleaning that will leave your dog feeling fresh and clean. Ideal for dogs who are heading home from an overnight stay at Red Dog

Red Dog Bath, Brush & Nails

Red Dog Bath, Brush & Nails Deep cleansing massage bubble bath with a moisturizing shampoo, fluff-dry and thorough brush out, nail trim and ear cleaning. This service does not include a haircut. Ask about upgrading to our Deluxe Bath & Brush Package at a discounted rate!

Red Dog Complete Groom & Haircut

Therapeutic bath, fluff-dry, thorough brush out, nail trim and ear cleaning. This service includes a face, feet, sanitary or full-body haircut. Ask about our special shampoo treatments and add-ons!

Do I have to make an appointment for a nail trim?

No, you do not need to make an appointment for a nail trim, however to avoid any wait times, we always encourage appointments for all of our services.

Walk-in nails trims are welcome between 10am-2pm each day. Please remember to bring proof of your pet’s current Rabies (both one year and three-year vaccination are accepted), Distemper (yearly) and Bordetella vaccines (every six months).  These vaccinations are required for all services within both the Red Dog Resort & Spa.

What happens if I need my dog completed by a specific time?

We always try our best to accommodate pickup time requests. Please be sure to let your groomer know if you need your pet ready to be picked up by a specific time to ensure that they are able to accommodate your request.

How much will grooming cost?

All Spa Service prices are based on breed, coat condition, approximate weight, and behavior of your pet during their grooming appointment and are determined by your groomer. Please stop by Red Dog to meet with our Salon & Spa Team and receive a free estimate between 10am-2pm any day of the week.