Frequently Asked Questions

Hours, Reservations & Cancellations

How do I make a reservation at Red Dog?
Please login into your online portal, where you can request a reservation. You can also email or give us a call!  We are always happy to help! 
All dogs will need the required vaccines on file (Rabies, Distemper & Bordetella to stay at Red Dog. Please submit these records to Red Dog at least 48 hours in advance for non-peak period stays and at least ten days in advance for peak period stays.
What are the hours of operation at Red Dog?

Safety is our top priority at Red Dog and we are proud to provide our pet guests with a facility that is staffed 24 hours a day, 7 days a week.

Our lobby hours are:

Monday-Friday: 7am-7pm
Saturday: 8am-3pm
Sunday: 10am-2pm

Please note that our lobby is closed on major holidays and we are not able to do check-ins or check-outs on these days (New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day).

Our lobby will close at 2pm on July 3rd, Thanksgiving Eve, Christmas Eve, and New Year’s Eve.

What if I need to cancel my reservation?
Red Dog requests a 72 hour cancellation notice for lodging reservations made over holidays, including (but may not be limited to) New Years Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas, New Year’s Eve. For all non-holiday periods during the year, we request a 24 hour cancellation notice.

We also request 24 hour notice for any grooming appointments.

What do I need to make a reservation at Red Dog?
Please login into your online portal, where you can request a reservation. You can also email or give us a call!  We are always happy to help! 
All dogs will need the required vaccines on file (Rabies, Distemper & Bordetella to stay at Red Dog. Please submit these records to Red Dog at least 48 hours in advance for non-peak period stays and at least ten days in advance for peak period stays.
Can someone other than myself pick up my pet?

Yes, anyone is able to pick up your pet from Red Dog. We ask that the expected person’s name be noted in your account and must present a valid ID to us upon arrival.

Tours & What to Bring

Can I come take a tour of the resort?

Absolutely! We encourage all of our clients to take a tour of Red Dog to see the resort for themselves!  Taking a tour will give you the opportunity to choose your pet’s room type and see exactly what their day will look like when they stay over with us at Red Dog. Tours are given by appointment only Monday-Saturday. Please email us or give us a call to schedule your tour prior to your arrival to Red Dog.

To ensure the safety of all of our guests, we ask that your dog or cat stays home when joining us for a tour.

What do I bring with my pet when I check them in?

When checking-in to Red Dog, we ask that you please bring a flat buckle collar for an overnight stay and daycare. No adjustable collars, please! You may also bring toys and treats in a small plastic bag. All belongings should be marked with the guest’s last name. Some toys and treats may need prior approval from the Red Dog team during check-in.

All medication must be in the original container with the guest’s first and last name listed. Red Dog will administer the medication as it is directed on the original container. If the directions differ from what is listed, please bring a note from your veterinarian with the updated instructions for the medication.

Please note there will be an additional charge for administering all medications.

Visit our Canine & Feline Overnight Checklist for even more detailed instructions for your pet’s stay with us at Red Dog!

Canine overnight checklist >

Feline overnight checklist >

How should I pack my pet's medication?

All medication must be in the original container with the guest’s first and last name listed. Red Dog will administer the medication as it is directed on the original container. If the directions differ from what is listed, please bring a note from your veterinarian with the updated instructions for the medication.

What vaccinations does my dog need?
All doggie guests are required to show proof of current Rabies (both one year and three-year vaccination are accepted), Distemper (both one year and three-year vaccination are accepted)  and Bordetella vaccines (yearly). These vaccinations are required for all services at Red Dog Pet Resort & Spa.
What vaccinations does my cat need?
All cats will be required to show proof of current Rabies (both one year and three-year vaccination is accepted) and Distemper vaccine (yearly). These vaccinations are required for all services within both the Red Dog Resort & Spa.

Doggie Daycare, Day Stay and Unspayed/Unneutered Guests

What is the difference between Daycare and Day stay?
Our Doggie Daycare program is where dogs are grouped by activity level and interaction with other dogs, to play in our indoor/outdoor play areas. All dogs are required to complete an evaluation before being placed in a play group.

Day Stay is a great alternative option for pet guests that are not a good match for Doggie Daycare. Dogs that do not pass the Daycare evaluation will be placed into Day Stay instead.

Some of the factors that may require Day Stay for your dog:

  • Dogs that do not pass the Daycare Evaluation
  • Aggressive dogs that do not play well with other dogs
  • Decreased mobility issues
  • Unneutered males and unspayed females over 6 months
  • Shy or uncomfortable dogs in group settings
If I decide to participate in daycare or an overnight stay and I can’t be home for my pets dropoff can you hold a spare set of keys to let my dog in?
Yes, Red Dog is bonded and insured to hold clients keys. All client keys are securely locked up in a safe box within the resort.
Can unneutered or unspayed dogs over six months of age attend daycare?

All dogs over the age of six months must be spayed or neutered in order to participate in Red Dog daycare. However, we do offer fun alternatives for dog’s who may go through this procedure later on. Daystay is a great option for dogs over six months of age that are not neutered or spayed!

Overnight Stays

When is the last time I can check in my pet for overnight accommodations?

All pet guests must be checked into Red Dog no later than 6:30pm Monday-Friday, 2:30pm on Saturdays & 1:30pm on Sundays. Any check-ins later than these listed times will be subject to a $25 Late Check-In Charge.

What is always included in an Overnight stay for my dog?
  • Lots of love and attention
  • 24/7 care
  • 2-3 meals a day
  • Water freshened throughout the day
  • 3-4 potty breaks outside each day
  • Raised bedding with optional blanket
  • Our standard suites provide music and television for your dog’s enjoyment and web cameras, so that you can see how much fun they are having during their stay
  • All guests receive a report card when checking-out from Red Dog
What is always included in an Overnight stay for my cat?
  • Lots of love and attention
  • 24/7 care
  • 2-3 meals per day as instructed by their owners
  • Water freshened throughout the day
  • Purrfectly snuggly bedding
  • Soothing music throughout the day and night
  • Report Card when checking-out

Grooming

Do you groom cats?

Unfortunately, at this time we do not offer cat grooming services.

Can I get my dog or cat groomed even if it is not staying in the resort?

Any dog or cat can be groomed whether or not they are staying over with us at Red Dog. Please call us to make an appointment or login into your pet portal.

All spa guests are required to show proof of current Rabies (both one year and three-year vaccination are accepted), Distemper (both one year and three-year vaccination are accepted) and Bordetella vaccines (yearly). These vaccinations are required for all services at Red Dog Pet Resort & Spa.

 
*Please note that any pet over the age of 9 years of age may need prior approval before scheduling his/her spa appointment.
What is the difference between a Basic Bath & Brush, a Bath Brush & Nails and a Complete Groom with Haircut?

Visit our Salon & Spa page for details on all of our services!

Red Dog Basic Bath & Brush

Red Dog Basic Bath & Brush For dogs who are bathed often! Cleansing bubble bath, fluff-dry, brush out and ear cleaning that will leave your dog feeling fresh and clean. Ideal for dogs who are heading home from an overnight stay at Red Dog

Red Dog Bath, Brush & Nails

Red Dog Bath, Brush & Nails Deep cleansing massage bubble bath with a moisturizing shampoo, fluff-dry and thorough brush out, nail trim and ear cleaning. This service does not include a haircut. Ask about upgrading to our Deluxe Bath & Brush Package at a discounted rate!

Red Dog Complete Groom & Haircut

Therapeutic bath, fluff-dry, thorough brush out, nail trim and ear cleaning. This service includes a face, feet, sanitary or full-body haircut. Ask about our special shampoo treatments and add-ons!

Do I have to make an appointment for a nail trim or nail grind?
It is always encouraged to call ahead to schedule a nail trim or nail grind at Red Dog. Our groomers are only available on certain days and times of the week and we would hate for you to make a trip to Red Dog if they are unavailable. 
Please remember to bring proof of your pet’s current Rabies (both one year and three-year vaccination are accepted), Distemper (both one year and three-year vaccination are accepted) and Bordetella vaccines (yearly). These vaccinations are required for all services at Red Dog Pet Resort & Spa.
What happens if I need my dog completed by a specific time?

We always try our best to accommodate pickup time requests. Please be sure to let your groomer know if you need your pet ready to be picked up by a specific time to ensure that they are able to accommodate your request.

How much will my pet’s grooming appointment cost?
All Spa Service prices are based on breed, coat condition, approximate weight, and behavior of your pet during their grooming appointment and are determined by your groomer. Please give us a call to schedule a time to meet with our Salon & Spa Team and to receive a free estimate.