FAQs | Red Dog Pet Resort & Spa

Frequently Asked Questions

Hours, Reservations & Cancellations

How do I make a reservation?

Reservations can be made at anytime!

  • Clicking any of the make a reservation buttons throughout the site
  • Calling 513-229-3647 and speaking with a member of our front desk team
  • Stopping by Red Dog in person during our open lobby hours
What are the hours of operation at Red Dog?

Safety is our top priority at Red Dog and we are proud to provide our pet guests with a facility that is staffed 24 hours a day, 7 days a week.

Our lobby hours are

7am-7pm Monday–Friday, 8am-4pm on Saturday and 12am-3pm on Sunday.

Please note that our lobby is closed on major holidays and we are not able to do check-ins or check-outs on these days (New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day).

Our lobby will close at 1:00pm on July 3rd, Thanksgiving Eve, Christmas Eve, and New Year’s Eve.

What if I need to cancel my reservation?

Red Dog requests a 72 hour cancellation notice for lodging reservations made over holidays, including (but may not be limited to) New Years Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas, New Year’s Eve. For all non-holiday periods during the year, we request a 24 hour cancellation notice.

We also request 24 hour notice for any grooming appointments.

What do I need to make a reservation?

Please login and make a reservation. All dogs will need the required vaccines (Rabies, Bordatella, & Distemper) to stay at Red Dog.

Red Dog also requires current vaccination documentation, which needs to be submitted to Red Dog at least 48hrs in advance for non-holiday stays and at least ten days in advance for holiday stays.

Can someone other than myself pick up my pet?

Yes, but the person must be noted in your account upon dropoff and must present a valid ID.

When is the last time I can check in my pet for overnight accommodations?

All pet guests should be checked-in to the resort an hour before our lobby closes and no later than 6pm Monday-Friday, 4pm on Saturdays and 2pm on Sundays. Any pet guests checking-in within the last hour of our open lobby times will be subject to a $25 late check-in charge.

Tours & What to Bring

Can I take a tour of the resort?

Absolutely! We encourage all of our clients to take a tour of Red Dog to see for the resort for themselves!  Taking a tour will give you the opportunity to choose your pet’s room type and see exactly what their day will look like when they stay over with us at Red Dog. Tours are given 7 days a week during our open lobby hours.

To ensure the safety of all of our guests, we ask that your dog or cat stays home when joining us for a tour.

What do I bring with my pet when I check them in?

When checking-in to Red Dog, we ask that you please bring a flat buckle collar for an overnight stay and daycare. No adjustable collars, please! You may also bring toys and treats in a small plastic bag. All belongings should be marked with the guest’s last name. Some toys and treats may need prior approval from the Red Dog team during check-in.

All medication must be in the original container with the guest’s first and last name listed. Red Dog will administer the medication as it is directed on the original container. If the directions differ from what is listed, please bring a note from your veterinarian with the updated instructions for the medication.

Please note there will be an additional charge for administering all medications.

Visit our Canine & Feline Overnight Checklist for even more detailed instructions for your pet’s stay with us at Red Dog!

Canine overnight checklist >
Feline overnight checklist >

How should I pack my pet's medication?

All medication must be in the original container with the guest’s first and last name listed. Red Dog will administer the medication as it is directed on the original container. If the directions differ from what is listed, please bring a note from your veterinarian with the updated instructions for the medication.

What vaccinations does my dog need?

All doggie guests are required to show proof of current Rabies (one year and three-year vaccination are accepted), Distemper (yearly) and Bordetella vaccines.  These vaccinations are required for all services within both the Red Dog Resort & Spa.

What vaccinations does my cat need?

All cats will be required to show proof of current Rabies (both one year and three-year vaccination is accepted) and Feline Distemper vaccines (yearly).

Doggie Daycare, Day Stay and Unspayed/Unneutered Guests

What is the difference between daycare and day stay?

Our Doggie Daycare program is where dogs are grouped by activity level and interaction with other dogs, to play in our indoor/outdoor play areas. All dogs are required to complete an evaluation before being placed in a play group.

Day Stay is a great alternative option for pet guests that are not a good match for Doggie Daycare. Dogs that do not pass the Daycare evaluation will be placed into Day Stay instead.

Some of the factors that may require Day Stay for your dog:

  • Dogs that do not pass the Daycare Evaluation
  • Aggressive dogs that do not play well with other dogs
  • Decreased mobility issues
  • Unneutered males and unspayed females over 6 months
  • Shy or uncomfortable dogs in group settings
What is always included in an overnight stay for my dog?
  • Lots of love and attention
  • 24/7 care
  • 2-3 meals a day
  • Water freshened throughout the day
  • 3-4 potty breaks outside each day
  • Raised bedding with optional blanket
  • Our standard suites provide music and television for your dog’s enjoyment and web cameras, so that you can see how much fun they are having during their stay
  • All guests receive a report card when checking-out from Red Dog
What is always included in an overnight stay for my cat?
  • Lots of love and attention
  • 24/7 care
  • 2-3 meals per day as instructed by their owners
  • Water freshened throughout the day
  • Purrfectly snuggly bedding
  • Soothing music throughout the day and night
  • Report Card when checking-out
When is the last time I can check in my pet for overnight accommodations?

All pets should be checked in to the resort no later than 6:30 PM M-F, 5:30 PM on Saturday and 1:30 PM on Sundays. Any pets that check in after these times are subject to a $25 late check in fee.

If I decide to participate in daycare or an overnight stay and I can’t be home for my pets dropoff can you hold a spare set of keys to let my dog in?

Yes, Red Dog is bonded and insured to hold clients keys. All client keys are securely locked up in a safe box within the resort.

Can unneutered or unspayed dogs over six months of age attend daycare?

All dogs over the age of six months must be spayed or neutered in order to participate in Red Dog daycare. However, we do offer fun alternatives for dog’s who may go through this procedure later on. Daystay is a great option for dogs over six months of age that are not neutered or spayed!

Grooming

Do you groom cats?

Unfortunately, at this time we do not offer cat grooming services.

Can I get my dog or cat groomed even if it is not staying in the resort?

Any doggie guest can be groomed whether or not they are staying over with us at Red Dog. Please call us to make an appointment or login into your pet portal.

All spa guests are required to show proof of current Rabies (both one year and three-year vaccination are accepted), Distemper (yearly) and Bordetella vaccines (every six months).  These vaccinations are required for all services within both the Red Dog Resort & Spa.

Any pets over the age of 9 years of age may need prior approval before scheduling his/her spa appointment.

What is the difference between a Basic Bath & Brush, a Bath Brush & Nails and a Complete Groom with Haircut?

Visit our Salon & Spa page for details on all of our services!

Red Dog Basic Bath & Brush

Red Dog Basic Bath & Brush For dogs who are bathed often! Cleansing bubble bath, fluff-dry, brush out and ear cleaning that will leave your dog feeling fresh and clean. Ideal for dogs who are heading home from an overnight stay at Red Dog

Red Dog Bath, Brush & Nails

Red Dog Bath, Brush & Nails Deep cleansing massage bubble bath with a moisturizing shampoo, fluff-dry and thorough brush out, nail trim and ear cleaning. This service does not include a haircut. Ask about upgrading to our Deluxe Bath & Brush Package at a discounted rate!

Red Dog Complete Groom & Haircut

Therapeutic bath, fluff-dry, thorough brush out, nail trim and ear cleaning. This service includes a face, feet, sanitary or full-body haircut. Ask about our special shampoo treatments and add-ons!

Do I have to make an appointment for a nail trim?

No, you do not need to make an appointment for a nail trim, however to avoid any wait times, we always encourage appointments for all of our services.

Walk-in nails trims are based on availability. Please remember to bring proof of your pet’s current Rabies (both one year and three-year vaccination are accepted), Distemper (yearly) and Bordetella vaccines (yearly). These vaccinations are required for all services within Red Dog Resort & Spa.

What happens if I need my dog completed by a specific time?

We always try our best to accommodate pickup time requests. Please be sure to let your groomer know if you need your pet ready to be picked up by a specific time to ensure that they are able to accommodate your request.

How much will grooming cost?

All Spa Service prices are based on breed, coat condition, approximate weight, and behavior of your pet during their grooming appointment and are determined by your groomer. Please stop by Red Dog to meet with our Salon & Spa Team and receive a free estimate between 10am-2pm any day of the week.