Let us introduce you to
Red Dog’s New Scheduling Software
Check out our Frequently Asked Questions Below
How will MoeGo enhance my Red Dog experience?
MoGoe will offer a more user-friendly client experience. Expect a quicker and more efficient check-in process and a hassle-free checkout. Experience effortless online bookings that can be accessed anywhere, anytime! In addition, vaccination reminders/uploads, payments and confirmations will also become easier for our clients. These are just a few of the enhancements that MoeGo will offer.
Will Red Dog Offer an app with the new software?
Yes! We will be launching out new app in the coming months. Stay tuned!
When will my preferred location transition from Gingr/Goose to MoeGo?
All of our Massachusetts locations – Boston, North Station & Northshore will be transitioning to MoeGo on Tuesday, April 15th 2025.
When will I be able to access my new MoeGo account?
Red Dog will email you a customized login link for you to be able to access your new MoGoe account. This link is specific per Red Dog location and will be shared on the day your preferred location launches the new software by email and text.
I am a new Red Dog client, how do I sign up for MoeGo?
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Entering your phone number
- Entering the verification code
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Add you pet(s)
I am a returning Red Dog client; how do I activate my MoeGo account?
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Enter your exact phone number that you have used with Red Dog in the past
- Entering the verification code
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All of you and your pet’s information will have been transferred over to our new system*Please notify us right away by email or phone if your account information is missing or incorrect
I made reservations prior to your switch to MoeGo - where can I find those reservations?
All upcoming reservations have been transferred and can be viewed in your online profile under “Upcoming Bookings”.
Did my saved credit card on file transfer?
Unfortunately, for security reasons, we were unable to transfer any credit card information to the new system. We ask that you please update your credit card during your first transaction in the new software or when checking out at your preferred Red Dog location.
Where can I find my current Daycare, Day Stay or Play & Stay packages?
Your current packages are not visible in your online profile quite yet, but your package credits have transferred and are able to be used when checking your pet out from Red Dog. Please ask our Client Service Specialists for your most up to date package balances at check-out.
Where can I find my current Store Credit balance?
Store credits are not currently visible in your online profile. Rest assured that your store credit balances have transferred and are able to be used when checking your pet out from Red Dog.
Where can I find my pet's vaccination records?
Your pet’s vaccination records are readily available in your MoeGo account. Just login and go to your pet’s information to see the most up to date information that we have on file.
How will I share feeding, medication, and care instructions for my pet(s)?
- Please update any updated feeding, medication, and care instructions through your online account.
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Note that all previous instructions from our old system have been migrated.
Can I book a swim appointment for my pet through the MoeGo Software?
Can I still book appointments and reservations via phone?
Absolutely! Our Customer Care Specialists are always happy to assist you with appointments and reservations over the phone.