Overnight Stay Policies


Reservations & Check-In Policies

  • New Clients should allow 20 minutes for first time check-in, so that our Customer Service Representatives are able to accurately record all feeding and care instructions.
  • Check-In is available from opening until one hour prior to our lobby closing. All check-ins later than the last hour prior to our lobby closing will be subject to a late check-in charge of $25.
  • Overnight Reservations during holiday peak periods will require a one night’s deposit.
  • Full payment is always due at the time of departure; no exceptions.
  • We do not offer early check-in options for overnight stays at this time.
  • When your pet stays with Red Dog for 10 Consecutive overnights, you will receive the 11th night free!

  • Our front lobby is closed to our clients during certain holidays and we will be unable to check-in or check-out pets on these days.
  • Please review the Feline Overnight checklists for details on what to bring for your cat’s stay at Red Dog.

Check-Out Policies

  • Check-out times are from opening until 1pm. Guests checking out between 1pm and our lobby closing time will be charged 50% of the nightly rate.

  • If your cat is participating in a Grooming appointment on the last day of their stay you will not be charged for the final day.
  • All clients should allow at least 15 minutes for check-out.
  • Pet Guests not picked up before our lobby closing time will incur the same nightly room rate for each unscheduled night’s stay.
  • If you are going to extend your pet’s stay, please notify us as soon as possible, but no later than two hours before closing.

Cancellation Policy

We request that the cancellation of a reservation for any service is requested at least 24 hours in advance of the pet’s scheduled arrival to Red Dog.

Note: For holidays we require a 72-hour cancellation notice.