Overnight Stay Policies | Red Dog Pet Resort & Spa

Overnight Stay Policies


Reservations & Check-In Policies

  • New Clients should allow 20 minutes for first time check-in, so that our Customer Service Representatives are able to accurately record all feeding and care instructions.
  • Check-In is available from opening until 30 minutes prior to our lobby closing. All check-ins within 30 minutes prior to our lobby closing will be subject to a late check-in charge of $25.
  • Overnight Reservations during our holiday peak periods will require a $40 deposit for cats and a $80 deposit for dogs
  • Full payment is always due at the time of departure; no exceptions.
  • We do not offer early check-in options for overnight stays at this time.
  • When your pet stays with Red Dog for 10 Consecutive overnights, you will receive the 11th night free!
  • Our front lobby is closed to our clients during certain holidays and we will be unable to check-in or check-out pets on these days.

Check-Out Policies

  • Check-out times are from opening until 12pm. Guests checking out between 12pm and our lobby closing time will be charged $20 until our lobby closing time.
  • On Sundays, checkout times are 11am to 4pm.
  • If your pet is participating in Lodge & Play or a Grooming appointment on the last day of their stay you will not be charged for the final day.
  • All clients should allow at least 15 minutes for check-out.
  • Pet Guests not picked up before our lobby closing time will incur the same nightly room rate for each unscheduled night’s stay.
  • If you are going to extend your pet’s stay, please notify us as soon as possible, but no later than two hours before closing.

Cancellation Policy

We request that the cancellation of a reservation for any service is requested at least 24 hours in advance of the pet’s scheduled arrival to Red Dog.

Note: For holidays we require a 72-hour cancellation notice.